Free and Rental Application FAQs


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What happens in a month where my card transactions are below R25 000?

In months when your MasterCard and Visa card transactions drop below R25 000, you will be charged a rental fee of R150 (ex VAT). This R150 (ex VAT) is charged in arrears and will be debited from your account.

Are the R25 000 card transactions for 30 days or a month? What happens in short months like February?

The R25 000 is for the calendar month. This also includes short calendar months like February.

What happens after 24 months?

The contract changes to a month-to-month contract.

Please note that the monthly rental charged, on that date, for transactions under R25 000 will apply if, and when, your Visa and Mastercard transactions don’t reach R25 000.

Does the rental fee change over the 24 month contract period?

An annual 8.5% or CPI (whichever is lower) escalation is applied in March of every year. If you have been renting your ZipZap device for less than 4 months when the rate goes up, your monthly rental charge will not be increased for that year. An increase will however apply the following March.

Can I cancel during the 24 months?

Yes, you can cancel at any time during your contract.

Please note that you will be charged a cancellation fee relative to the period still remaining on your contract as follows:

If cancelled within 0 to 6 months of signing contract: R1599

If cancelled within 7 to 12 months of signing contract:            R799

If cancelled within 13 to 18 months of signing contract:          R399

If cancelled within 19 to 24 months of signing contract:          R0

In addition, EFTPOS will charge a collection fee of R250 (ex VAT)

Can I buy the ZipZap card reader during the 24 months?

Yes you can buy the ZipZap card reader at any point during the 24 month contract period.

The same cancellation fee will be charged as for cancelling your contract, but because you will then own the device, will save on collection charges.

What happens if I have two card readers, does the R25 000 still apply?

The free device limit applies per device. So if you have two devices, then you will need to process R50 000 on your merchant account. It does not matter if you process R49 000 on one device and R1 000 on another, the free offer will still apply as it is calculated on your merchant account.

As long as a total of R50 000 is processed through your ZipZap terminals during the course of each calendar month you qualify for this free offer.

What kind of warranty does my ZipZap machine come with?

There is a 90 day warranty on all machines, regardless of whether you rent or own your machine.

What happens if the device is stolen or lost?

You are responsible for keeping the device safe. If it is stolen or lost, you will need to purchase a replacement unit at R1599 (ex VAT) for each device.

If the device is broken through normal use or wear and tear, we will replace it for free.

Can I insure the device?

While we do not currently offer insurance on ZipZap devices, you can insure your ZipZap device through your regular insurance provider at the replacement cost of R1599 per unit.

Do you charge a delivery fee?

No, the delivery is included in the rental.

There is however collection fee of R250 (ex VAT) if you cancel your contract before the 24 months is up.